DOCUMENT C - Internal Operations Memo, Harbor & Pine (fictional)
- Online booking accounted for 52% of new-patient bookings in Q3 2026.
- Average new-patient value over 12 months is about USD 580 (internal figure, excludes insurance write-offs).
- The front desk handles roughly 90 phone calls a day across the three clinics.
- The website is updated by an external freelancer; changes take about 5 working days.
- Opening hours differ at the Eastgate clinic on Fridays (closes at 3 pm) and this is not shown on the website.