DOCUMENT B - Harbor & Pine Patient Survey Summary (fictional, n = 212)
- 63% of respondents said they would book online if it took under 2 minutes.
- 48% found the clinic through a friend or doctor referral; 31% through Google; 12% through social media; 9% other.
- Top complaint about the website: "Hard to see opening hours on my phone" (mentioned by 37%).
- 71% said Google reviews influenced their choice.
- Average age of respondents: 46.