{ "name": "Beeznez starter: inbound email triage with human approval", "nodes": [ { "parameters": { "content": "## Inbound email triage\n**Untested starter** from Beeznez Tech. Not run in production.\n\n1. Open the IMAP node and add your mailbox credentials.\n2. In both AI nodes set the API key and the model name. Any OpenAI-compatible endpoint works, including a local Ollama at http://localhost:11434/v1/chat/completions.\n3. In the email nodes add SMTP credentials and your addresses.\n4. Paste your own knowledge snippets into the draft-reply node.\n5. Test with a few real emails before you activate it.\n\nKeep a person in the loop before anything reaches a customer.", "height": 320, "width": 380 }, "id": "eec02b1e-6bd3-4b90-8e59-dcd5164c9be7", "name": "READ ME", "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ -420, -40 ] }, { "parameters": { "mailbox": "INBOX", "postProcessAction": "nothing", "options": [] }, "id": "da22645f-692e-42e2-b435-2ff43176c579", "name": "Email Trigger (IMAP)", "type": "n8n-nodes-base.emailReadImap", "typeVersion": 2, "position": [ -20, 200 ] }, { "parameters": { "method": "POST", "url": "https://api.openai.com/v1/chat/completions", "sendHeaders": true, "headerParameters": { "parameters": [ { "name": "Authorization", "value": "Bearer YOUR_API_KEY" }, { "name": "Content-Type", "value": "application/json" } ] }, "sendBody": true, "specifyBody": "json", "jsonBody": "={{ JSON.stringify({ model: \"YOUR_MODEL\", temperature: 0, messages: [ { role: \"system\", content: \"You are a support triage assistant for YOUR COMPANY. Read the email and return JSON only, with these keys: category (billing, bug, how-to, sales, spam or other), urgency (low, normal or high), summary (at most 25 words), needs_human (true or false). Set needs_human to true if the email mentions legal action, a refund above 100, account deletion, a safety issue, or anything you are unsure about. Do not invent facts about our product.\" }, { role: \"user\", content: \"Email:\\n\" + $json.textPlain } ] }) }}", "options": { "timeout": 60000 } }, "id": "5c29a913-3fbd-4aa8-9d0a-afd2f8c8ded1", "name": "AI: triage", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 200, 200 ] }, { "parameters": { "jsCode": "const raw = ($json.choices && $json.choices[0] && $json.choices[0].message && $json.choices[0].message.content) || '';\nconst mail = $('Email Trigger (IMAP)').item.json;\nlet parsed;\ntry {\n parsed = JSON.parse(raw.replace(/```json|```/g, '').trim());\n} catch (e) {\n parsed = { category: 'other', urgency: 'normal', summary: 'The model reply could not be read, so a person should check this email.', needs_human: true };\n}\nreturn { json: {\n category: parsed.category || 'other',\n urgency: parsed.urgency || 'normal',\n summary: parsed.summary || '',\n needs_human: parsed.needs_human !== false,\n from: mail.from,\n subject: mail.subject,\n body: mail.textPlain || ''\n} };", "mode": "runOnceForEachItem" }, "id": "a8b8b8d8-a048-442e-aeed-737f4b79c1d6", "name": "Parse triage JSON", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 420, 200 ] }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "6148a865-bdcc-4400-a7fc-6bb0459d8fc9", "leftValue": "={{ $json.needs_human }}", "rightValue": "", "operator": { "type": "boolean", "operation": "true", "singleValue": true } } ], "combinator": "and" }, "options": [] }, "id": "783298e4-b1ca-43bf-9a06-a1ada3c4c550", "name": "Needs a human?", "type": "n8n-nodes-base.if", "typeVersion": 2, "position": [ 640, 200 ] }, { "parameters": { "fromEmail": "you@example.com", "toEmail": "team@example.com", "subject": "=[NEEDS A PERSON] {{ $json.subject }}", "emailFormat": "text", "text": "=From: {{ $json.from }}\nCategory: {{ $json.category }}\nUrgency: {{ $json.urgency }}\nSummary: {{ $json.summary }}\n\nOriginal message:\n{{ $json.body }}", "options": [] }, "id": "55ea4b97-bfd8-4530-9bd3-5bfb670d1d20", "name": "Notify team: needs a person", "type": "n8n-nodes-base.emailSend", "typeVersion": 2.1, "position": [ 880, 100 ] }, { "parameters": { "method": "POST", "url": "https://api.openai.com/v1/chat/completions", "sendHeaders": true, "headerParameters": { "parameters": [ { "name": "Authorization", "value": "Bearer YOUR_API_KEY" }, { "name": "Content-Type", "value": "application/json" } ] }, "sendBody": true, "specifyBody": "json", "jsonBody": "={{ JSON.stringify({ model: \"YOUR_MODEL\", temperature: 0, messages: [ { role: \"system\", content: \"Draft a reply to the customer message below. A person will review it before it is sent. Tone: friendly and direct. Use only facts from the knowledge snippets. If the answer is not in them, write NEEDS ANSWER: followed by the question for the team instead of guessing. Keep it under 120 words.\" }, { role: \"user\", content: \"Customer message:\\n\" + $(\"Parse triage JSON\").item.json.body + \"\\n\\nKnowledge snippets:\\nPASTE YOUR KNOWLEDGE SNIPPETS HERE\" } ] }) }}", "options": { "timeout": 60000 } }, "id": "ba5b2f75-75f1-4f4a-af06-e6d76895ef42", "name": "AI: draft reply", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 880, 320 ] }, { "parameters": { "fromEmail": "you@example.com", "toEmail": "team@example.com", "subject": "=[DRAFT, NOT SENT] Re: {{ $(\"Parse triage JSON\").item.json.subject }}", "emailFormat": "text", "text": "=Draft reply for a person to approve or edit. Nothing has been sent to the customer.\n\n{{ $json.choices[0].message.content }}\n\n---\nOriginal message from {{ $(\"Parse triage JSON\").item.json.from }}:\n{{ $(\"Parse triage JSON\").item.json.body }}", "options": [] }, "id": "5dde7a8c-0a5b-4f29-a6c1-5ebb758e49bf", "name": "Send draft to team for approval", "type": "n8n-nodes-base.emailSend", "typeVersion": 2.1, "position": [ 1100, 320 ] } ], "connections": { "Email Trigger (IMAP)": { "main": [ [ { "node": "AI: triage", "type": "main", "index": 0 } ] ] }, "AI: triage": { "main": [ [ { "node": "Parse triage JSON", "type": "main", "index": 0 } ] ] }, "Parse triage JSON": { "main": [ [ { "node": "Needs a human?", "type": "main", "index": 0 } ] ] }, "Needs a human?": { "main": [ [ { "node": "Notify team: needs a person", "type": "main", "index": 0 } ], [ { "node": "AI: draft reply", "type": "main", "index": 0 } ] ] }, "AI: draft reply": { "main": [ [ { "node": "Send draft to team for approval", "type": "main", "index": 0 } ] ] } }, "active": false, "settings": { "executionOrder": "v1" }, "tags": [] }